Effective Date: July 27, 2026

Welcome to warspoils.com (“Website”), operated by War Spoils (“War Spoils,” “we,” “our,” or “us”).

This Shipping & Returns Policy explains how orders placed through our Website are processed, shipped, returned, replaced, and refunded. By placing an order, you agree to this policy.

1. Order Processing

In-stock orders are typically processed within 2–5 business days after payment is successfully completed.

Business days do not include weekends or federal holidays. Processing may take longer during product launches, holidays, crowdfunding fulfillment periods, limited-edition releases, or periods of unusually high demand.

Order processing time is separate from carrier transit time.

We may contact you if additional information is required to verify or complete your order.

2. Preorders

Products identified as preorders are purchased before manufacturing or fulfillment is complete.

Estimated production, shipping, and delivery dates are good-faith estimates and are not guaranteed. Manufacturing delays, freight disruptions, customs processing, material shortages, quality-control issues, carrier delays, and other circumstances may affect fulfillment.

If we cannot ship within the time stated when your order was placed, we will provide an updated estimate and any cancellation or refund options required by applicable law.

Changes to card balance, wording, artwork, packaging, materials, colors, or included components may occur during final development and production. Any material changes will be communicated when reasonably possible.

3. Shipping Charges and Destinations

Available shipping methods, destinations, and applicable charges will be displayed during checkout.

Customers are responsible for:

• Providing a complete and accurate shipping address.

• Reviewing their shipping information before submitting an order.

• Paying applicable shipping charges, taxes, customs duties, or import fees disclosed or imposed in connection with the order.

International customers, when international shipping is available, are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by their country unless expressly stated otherwise.

4. Shipping and Delivery Estimates

Shipping and delivery dates are estimates unless expressly guaranteed in writing.

Delivery times vary based on the selected shipping method, destination, carrier operations, customs processing, weather, and other circumstances outside our reasonable control.

Once an order ships, customers will ordinarily receive a shipment confirmation containing available tracking information.

War Spoils is not responsible for delays caused solely by:

• Shipping carriers.

• Customs or border authorities.

• Severe weather or natural disasters.

• Labor disruptions.

• Incorrect or incomplete customer-provided addresses.

• Events beyond our reasonable control.

We will nevertheless make reasonable efforts to help investigate qualifying delayed, missing, or damaged shipments.

5. Incorrect Shipping Addresses

Customers must provide an accurate shipping address during checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing or ships.

If an order is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, the customer may be responsible for additional shipping charges before the order is resent.

Shipping charges are generally nonrefundable once the applicable shipping service has been used, except where required by law or where the error was caused by War Spoils.

6. Delayed or Lost Shipments

If tracking has not updated, an order has passed its estimated delivery date, or a package appears lost, contact the shipping carrier and email us at:

matthewmarkgolden@gmail.com

Please include:

• Your full name.

• Your order number.

• Your shipping address.

• The tracking number, if available.

• A brief description of the problem.

We may open an investigation with the carrier before approving a replacement or refund.

If an order cannot be delivered or is confirmed lost, we will provide an appropriate replacement or refund when required under this policy or applicable law.

7. Packages Marked Delivered but Not Received

When tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on the order is correct.

2. Check around the delivery location and with other household members.

3. Check with neighbors, building management, or the local carrier office.

4. Contact the carrier for available delivery details.

5. Contact War Spoils if the package remains missing.

We will make reasonable efforts to assist, but approval of a replacement or refund may depend on the carrier investigation and the circumstances of the delivery.

8. Damaged, Defective, Missing, or Incorrect Items

Contact us within 7 calendar days of delivery if:

• An item arrives materially damaged.

• A product contains a manufacturing defect.

• An item or component is missing.

• You receive the wrong product.

• The order quantity is incorrect.

Email matthewmarkgolden@gmail.com and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the shipping box and packaging when shipping damage occurred.

• A photograph of the shipping label when requested.

Keep the product and all original packaging until your claim has been resolved. We may request additional documentation or require that the item be returned.

After reviewing the claim, we may provide a replacement product, replacement component, store credit, partial refund, or full refund, depending on the circumstances and product availability.

9. Returns and Refunds

Except for the circumstances specifically listed in this policy or as required by applicable law, all sales are final.

We do not ordinarily accept returns or provide refunds for:

• Buyer’s remorse.

• Changing your mind after purchase.

• Products that have been opened, played, altered, or used.

• Damage caused after delivery.

• Normal wear and tear.

• Minor color differences between a physical product and a digital screen.

• Minor manufacturing or packaging variations that do not materially affect gameplay or usability.

• Failure to read the product description, dimensions, contents, or age recommendation before purchase.

Nothing in this policy limits rights that cannot legally be waived.

10. Approved Returns

Do not send a product back without first receiving return authorization from War Spoils.

When a return is approved:

• The product must be returned according to the instructions provided.

• All requested components and original packaging must be included.

• The customer may be responsible for return shipping when the return was not caused by our error.

• War Spoils will cover reasonable return shipping when the wrong item was sent or the product arrived materially damaged or defective, when appropriate.

• We recommend using a trackable shipping method for authorized returns.

Unauthorized returns may be refused or returned to the sender.

11. Inspection of Returned Products

Approved returns will be inspected after they are received.

We may deny or reduce a refund when:

• The returned item does not match the authorized return.

• Components are missing.

• The item has been used, altered, or further damaged.

• The product was not packaged reasonably for return shipment.

• The claim appears fraudulent or inconsistent with the information provided.

We will notify you after the return has been reviewed.

12. Refund Processing

Approved refunds will ordinarily be issued to the original payment method.

The time required for a refund to appear in your account depends on the payment processor, financial institution, and payment method. Shipping charges are refundable only when required by law or when the refund results from our error.

We are not responsible for processing delays caused solely by a customer’s bank, card issuer, PayPal, Wix, Stripe, or another payment provider.

13. Order Cancellations

Contact us promptly if you need to request an order cancellation.

We will attempt to accommodate the request, but cancellation is not guaranteed after an order has entered processing, been packaged, or shipped.

If an order has already shipped, it will be handled under the return provisions of this policy.

When a delayed shipment qualifies for cancellation under applicable law, customers will be given the opportunity to cancel and receive the applicable refund.

14. Kickstarter and Crowdfunding Rewards

Pledges made through Kickstarter or another crowdfunding platform are governed by:

• The applicable campaign page.

• The reward description.

• Campaign updates.

• The crowdfunding platform’s terms and policies.

A crowdfunding pledge may not be treated in exactly the same manner as an ordinary Website retail purchase. Questions regarding a Kickstarter pledge should be submitted through the applicable campaign or contact channel.

15. Refused and Unclaimed Packages

Orders refused by the recipient or left unclaimed may be returned to War Spoils.

Any approved refund may be reduced by shipping charges, return shipping costs, customs charges, or other costs incurred because of the refusal or failure to claim the package, except where prohibited by law.

16. Product Variations

Physical products may contain minor variations in color, print alignment, finish, packaging, texture, or other production characteristics.

Digital images may also appear differently depending on screen settings and lighting. Minor variations that do not materially affect gameplay, completeness, or product use are not considered defects.

17. Policy Changes

We may update this Shipping & Returns Policy periodically.

The revised policy will be posted on this page with an updated effective date. The policy in effect when an order was placed will ordinarily govern that order unless applicable law requires otherwise.

18. Contact Us

Questions, shipping concerns, and return requests may be sent to:

War Spoils
Email: matthewmarkgolden@gmail.com
Website: warspoils.com